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Information for Parents
Visit Different Class School Wear
Unit 9 Wessex Industrial Estate,
Bourne End,
Bucks,
SL8 5DT

Email: enquiries@differentclassuk.com

Tel: 01628 531821

Opening Times
We are open Monday to Friday 9am-5pm with extended hours during July-September: Bookings are required for these months.

Placing an Order
Navigate to your child's school by clicking on the "Click Here To Find Your School" banner at the top of the page. Once you have found and selected your school, the uniform items will be shown.

Despatch Times
Orders placed before 3pm are typically processed and despatched the same day. All orders are sent via Royal Mail on a 48hr fully tracked service with live updates and photographic proof of delivery.

We allow the ordering of most out of stock items. When a back order is received it prompts our systems to expedite replenishment and prioritise your order. Please allow a few extra days for delivery if this was stated when ordering.

We will endeavour to ship all items together, however we will despatch items singularly if there is likely to be a delay with the full order. We will contact you directly to notify you if this is the case.

At busy times orders may take up to 48 hours to despatch. Please order early and look out for any last order deadlines for the start of term. Once an order has been processed we are unable to amend the order or delivery options.

Any delivery in to school orders will not be despatched during August or off term dates. The first delivery after Summer could be up to 7 days from the start of term, please bear this in mind when ordering.

Fitting Appointments
From July to September you must book a half hourly fitting appointment prior to arriving at our showroom. Please check the schedule for availability. Extended hours will be made available and shown on our booking schedule.

Appointments can only be made via our online booking system, we are unable to make appointments over the telephone or via email.

Get in Touch
If you need help or are unable to find or order any items you need, please get in touch with us.

Delivery in to School
Schools that opt in for this weekly service will be listed as an option at checkout for a reduced delivery fee.

Sizing

Items of school uniform are typically sold by age. If you are unsure of the equivalent chest or waist measurements please view the product description and general size guide.

Notifications
You will receive a text or email when your order has been dispatched or is ready to collect. Royal Mail will notify you of the progress of your parcel through their network.

Exchanges & Refunds
If you wish to exchange the garment for a different colour, size or style, you will need to place a new order online and return the original items to us for a refund.

Your original order will be credited when we receive the returned order.

If you are not satisfied with your items or they are not required, you can return them to us within 365 days of purchase. All Items must be in their original condition, unworn, unwashed with any tags still attached. All returns must be accompanied with a valid proof of purchase. Any items deemed faulty is at the discretion of Different Class School Wear

The cost of returning an item is your responsibility. For your own protection, we recommend that you send the parcel using a tracked service.

If you have been sent a wrong or faulty item we will provide a free returns label.

Please allow 3-5 working days for any returns to be processed.